Services

Services

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Service

Customer Service

Customer service

Sourcing components is rarely about the moment you place an order — it is about shortages, EOL parts, lead times and cost. With 16 years of industry experience and 7,000+ channels, Kongxin Technology handles selection, kitting, substitution and delivery end to end, so every purchase has a certain answer.

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2009+
years in component distribution
16+
years of industry experience
200+
professionals in our service team
3000+
long-term customers
Services

Core Services

Seven services covering the whole procurement cycle, from emergency sourcing to cost optimization

01 Shortage Allocation

Shortage Allocation

7,000+ channels worldwide for fast response to urgent and hard-to-find demands

02 One-stop Procurement

One-stop Procurement

BOM kitting within 2 hours, price and lead time confirmed at once

03 Purchase Price Variance (PPV)

Purchase Price Variance (PPV)

50+ sourcing experts benchmarking and negotiating, data-driven cost reduction every time

04 EOL Component Supply

EOL Component Supply

No worries about EOL parts — FAE support for selection and cross-reference verification

05 Selection & Development

Selection & Development

Cost-down alternatives from our franchise lines, with selection and design-in support

06 Excess & Obsolete Buyback

Excess & Obsolete Buyback

Connecting 3,000+ customers to turn excess stock into cash fast

07 After-sales Service

After-sales Service

From inquiry to returns, one dedicated contact through pre-sales and after-sales

Quality

Quality Assurance

Six checkpoints from supplier qualification to delivery inspection protect incoming quality

Quality Assurance
  • 01

    Supplier Management

    Tiered admission under our AVL supplier system with dynamic M/D/O/E evaluation

  • 02

    Incoming & Receiving

    Three-level incoming inspection, with re-inspection by Foxconn and other third-party labs on request

  • 03

    Facilities & Standards

    Test equipment configured to international and industry standards, plus a golden-sample library for comparison

  • 04

    Warehousing & Packaging

    2,000 m² logistics and warehouse base with zone-based handling per industry packaging standards

  • 05

    Logistics & Delivery

    SAP smart warehousing with full traceability, balancing lead time and shipping safety

  • 06

    Improvement & Service

    Ongoing staff training and internal-control improvement so quality keeps pace with every delivery

Learn more about the CSD quality system →
Details

Service Details

Six steps from inquiry to after-sales, each with a dedicated engineer

01

Submit your request

BOM lists, part numbers or specifications — via online order, email or phone

02

Quotation & kitting

Real-time quotation across 7,000+ channels; BOM kitting within 2 hours

03

Selection confirmation

FAE support for selection and cross-reference; price and lead time confirmed at once

04

Order & stocking

Once model and quantity are confirmed, we schedule and stock after contract and payment

05

Inspection & delivery

Three-level incoming inspection and SAP warehouse shipping, fully traceable

06

After-sales follow-up

Returns, replacement and technical support, followed through by a dedicated engineer

Hard-to-find components? Leave it to us

Allocation, EOL and hard-to-find parts — 7,000+ channels and our FAE team work on it together. Get a quote first, then decide.

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